lunabets Casino & Sportsbook Data Care

This page describes what we collect when you use lunabets and how we keep that data protected. We operate our platform in compliance with applicable data protection principles across supported jurisdictions. Our commitment is to be transparent about the information we gather, how we process it, and the rights you hold over your personal data.

We at lunabets collect personal information only to deliver our services—account creation, deposit and withdrawal processing, game records, and customer support. When you register an account, verify your identity, or make a transaction via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the data necessary to fulfill your request and comply with anti-money-laundering rules in your jurisdiction.

Our data practices reflect the principle that you should know what we collect and why. This policy sets out the categories of data, how long we retain it, who may access it, and how you can exercise your rights.

Data We Collect on lunabets

We collect information you provide directly: your name, email, phone number, date of birth, residential address, and government-issued ID number during account setup and verification. We also collect deposit and withdrawal instructions, including your chosen payment method (DANA, e-wallet, mobile banking, local payment, or bank details for online payment, e-wallet, mobile banking, local payment, online payment transfers).

Our systems record your activity on lunabets—game plays, football predictions on Liga 1, Piala AFF, and international leagues, live-dealer table sessions, slot games, and account balance changes. We log your IP address, browser type, device identifiers, and approximate location (city or region level) to detect fraud, prevent unauthorized access, and serve our service reliably.

We also collect cookies and similar tracking technologies. These allow us to remember your login state, track your preferences, and analyze how you navigate our platform. Cookies do not store financial data; they are used for session management and basic analytics only.

How We Use Your Data

We use your personal data for five primary purposes. First, to set up and maintain your lunabets account—we verify your identity, process deposits and withdrawals, and keep your account secure. Second, to comply with legal and regulatory obligations—we retain transaction records, perform know-your-customer (KYC) checks, and respond to requests from authorities in jurisdictions where we operate.

Third, to prevent fraud and money laundering—our systems screen transactions, flag unusual patterns, and may request additional documentation. Fourth, to improve our platform—we analyze usage trends to optimize game performance, payment flows, and customer support. Fifth, to communicate with you—we send account notifications, promotional updates (which you may opt out of), and service announcements.

Data Retention and Third-Party Processors

We retain your personal data as long as your lunabets account is active, plus a retention period required by law (typically 3–7 years for financial records in most jurisdictions). After that, we delete or anonymize your data unless we are legally required to retain it. Account data, transaction logs, and KYC documents are kept in encrypted databases and accessed only by authorized staff.

Our servers may sit outside your jurisdiction. We use data centers in Southeast Asia and beyond to ensure platform availability. All transfers between systems are encrypted. Our payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and banking partners for local payment, online payment, e-wallet, mobile banking) process financial data according to their own privacy policies and payment network security standards (PCI-DSS).

Your Rights and Contact

You have the right to access your personal data, request corrections, and ask us to delete information (subject to legal hold requirements). You may opt out of promotional emails at any time via your account settings. If you believe your data has been misused, you may lodge a complaint with the data protection authority in your jurisdiction.

To exercise your rights or report a data concern, contact our support team through your lunabets account dashboard or email the address listed in our legal noticeWe will respond to verified requests within 30 days.

Cookies, Analytics, and Updates

We use session cookies to keep you logged in and functional cookies to remember your lunabets preferences (language, timezone, game filters). We do not use cookies to track you across other websites. Analytics services help us count page views and measure feature usage, but these reports are anonymized and do not identify individuals.

This privacy policy may change as our lunabets services evolve or local laws shift. We will notify you of material changes via email or a notice on our platform. Your continued use of lunabets after policy updates means you accept the revised terms. Services are available only where local law permits.

We are committed to protecting your privacy while delivering a reliable platform for football, live-dealer games, slots, and esports entertainment across supported regions including Jakarta, Surabaya, Bandung, Medan, and Semarang.