lunabets Platform Account Terms
When you open an account on lunabets, you enter into an agreement with us to follow our platform rules. We set out these terms to protect both you and lunabets—clarifying what we do, what we expect from you, and how disputes are resolved. These terms apply to all users accessing our platform from supported jurisdictions.
Our lunabets platform operates under jurisdiction-restricted access. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of lunabets comply with their own jurisdiction's law. We monitor all accounts for fraudulent activity and reserve the right to suspend or close accounts that violate these terms or show signs of unauthorized use.
This page outlines your rights and obligations on lunabets, our deposit and withdrawal policies, bonus terms, and how we handle disputes. If you have questions about these terms, contact our support team through your account dashboard on lunabets.
Account opening and verification on lunabets
To open an account on lunabets, you must be of legal age in your jurisdiction and provide accurate personal information. We require your full name, email address or phone number, date of birth, and residential address. During verification, we ask for identity documents (national ID, passport, or driver's license) and proof of address (utility bill, bank statement, or government letter dated within the last three months).
We verify all accounts before you can deposit or withdraw on lunabets. Verification typically completes within one business day. If we cannot verify your documents, we will notify you through your account dashboard on lunabets and explain what additional information we need. You may not open multiple accounts on lunabets; if we detect duplicate accounts, we will close all but one and may forfeit any balances.
Your account on lunabets is personal and non-transferable. You are solely responsible for keeping your password secure. We do not accept liability for unauthorized access if you share your credentials or fail to log out on shared devices. If you suspect unauthorized access to your lunabets account, contact our support team immediately.
Deposits and withdrawals on lunabets
We accept deposits on lunabets via DANA, e-wallet, mobile banking, local payment, online payment for e-wallet transfers, and e-wallet, mobile banking, local payment, online payment, e-wallet for bank transfers. Deposits are instant—your balance updates within seconds of confirmation. You may deposit as frequently as you wish, subject to your account tier limits on lunabets.
All deposits on lunabets must come from an account holder whose name matches your lunabets profile. We do not accept third-party deposits. If we detect a deposit from a mismatched account holder, we will hold the funds pending verification and may close your account on lunabets.
Withdrawals on lunabets are processed to the same payment method you used to deposit. If you wish to withdraw to a different method, contact our support team through your account dashboard on lunabets. Withdrawals are subject to standard verification windows and may take up to one business day to complete, depending on your payment provider.
There are no withdrawal fees charged by lunabets. Your payment provider may apply standard charges depending on the method you choose. We reserve the right to refuse a withdrawal if we suspect fraudulent activity or if your account balance does not match our records on lunabets.
Verification holds on lunabets withdrawals
We may place a temporary hold on your first withdrawal on lunabets to verify your identity and payment method. This is standard practice and protects both you and our platform.
Bonus terms and conditions on lunabets
We offer welcome bonuses, weekly cashback, and referral rewards on lunabets. Each offer has specific terms—eligibility requirements, activity thresholds, and withdrawal conditions. Before you claim any bonus on lunabets, review the terms in your account dashboard to understand what is required.
Welcome bonuses on lunabets are credited when you deposit and typically require you to complete a play-through activity (betting a certain amount across our games) before the bonus becomes withdrawable. Weekly cashback on lunabets is calculated on net losses and credited automatically each week; cashback is withdrawable with no additional conditions. Referral rewards on lunabets are earned when your invited friends join and meet their activity milestone.
We reserve the right to modify, suspend, or cancel any bonus offer on lunabets at any time. If we detect abuse of bonus terms—such as depositing and withdrawing without playing, or using multiple accounts to claim bonuses—we will forfeit the bonus and may close your account on lunabets.
Game rules and settlement on lunabets
All games on lunabets (sports predictions, live-dealer tables, slots, esports markets) are governed by specific rules. Each game displays its rules before you participate. Settlement on lunabets follows official league records for sports, certified algorithms for casino games, and real-time outcomes for live-dealer tables. We do not reverse settled outcomes except in cases of documented system error.
Predictions on lunabets are locked at the scheduled event start time. Any prediction placed after that time is rejected. Live predictions (in-play markets) remain open during the event and settle within minutes of the relevant outcome. If an event is postponed or cancelled, we refund all open predictions on lunabets.
We monitor all accounts on lunabets for suspicious patterns—such as unusual bet sizing, rapid account cycling, or coordinated activity across multiple accounts. If we detect potential fraud or market manipulation, we reserve the right to suspend your account pending investigation.
Dispute resolution and complaints on lunabets
If you have a complaint about your experience on lunabets, contact our support team through your account dashboard. We aim to respond to all complaints within 48 hours. If we cannot resolve your complaint, we will explain our decision and provide information about further escalation options.
Disputes on lunabets are resolved according to our internal dispute policy and applicable local law. We do not accept liability for losses resulting from your own decisions, system outages beyond our control, or force majeure events. Our liability on lunabets is limited to the amount you have deposited on our platform.
If you believe we have violated these terms or treated you unfairly on lunabets, you may escalate your complaint to the relevant regulatory authority in your jurisdiction. We cooperate fully with regulatory investigations and provide all necessary documentation.
We at lunabets are committed to fair play, transparent settlement, and secure fund handling—these terms reflect that commitment.
Our lunabets data and security policy
We at lunabets keep your personal data protected using industry-standard encryption and secure servers. Your account information, payment details, and transaction history are stored securely and accessed only by authorized lunabets staff. We do not share your data with third parties except as required by law or to process your payments through our partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet).
We segregate player funds from operational accounts on lunabets, ensuring your balance is held separately and protected. All transactions on lunabets are encrypted end-to-end. We conduct regular security audits and maintain compliance with data protection standards.
If we experience a data breach on lunabets, we will notify affected users immediately and cooperate with relevant authorities. You are responsible for reporting any suspicious activity on your lunabets account to our support team without delay.
Jurisdiction and applicable law for lunabets
Our lunabets platform operates under jurisdiction-restricted access. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of lunabets comply with their own jurisdiction's law.
These terms are governed by the laws of the jurisdiction in which lunabets is registered. Any disputes arising from your use of lunabets will be resolved according to applicable local law and our internal dispute policy. We reserve the right to suspend or close your account on lunabets if we determine that your access or use violates local law or these terms.
By using lunabets, you acknowledge that you have read and understood these terms, that you are of legal age in your jurisdiction, and that you accept full responsibility for your use of our platform. If you do not agree with these terms, do not use lunabets.